bha99 Privacy Policy

Introduction and Scope

bha99 (https://bha99.cam) is an online betting and casino platform operated for Bangladeshi players. This privacy policy ("Policy") informs you about what information we collect, how it is used, and what steps we take to protect your information.

By using our website, registering an account, or using any bha99 service, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please refrain from using our services and contact our support team.

This policy applies to all pages, mobile versions, and all services associated with bha99. We may revise this policy from time to time. Continued use of the platform after changes take effect will be considered acceptance of the updated policy.

What Information We Collect

bha99 collects two types of information: (a) information you provide directly, and (b) information collected automatically through your use of the platform.

2.1 Information You Provide Directly

During account registration and identity verification, we collect the following information:

• Full name and date of birth
• Valid email address
• Bangladeshi mobile number (for account verification only)
• Bangladeshi National ID (NID) or passport details (if KYC is required)
• bKash / Nagad / Rocket account number related to financial transactions
• Bank account details (for bank transfers)
• Any information you provide when contacting support

2.2 Automatically Collected Information

When you browse or use the bha99 platform, our system may automatically record the following information:

• IP address and device type
• Browser version and operating system
• Page visit time, date, and duration
• Click events and navigation patterns
• Referral source (where you came from before reaching our site)
• Cookies and session IDs

Purpose and Use of Information Collection

bha99 uses your personal information only for specific, legitimate, and transparent purposes. We use your information for the following:

3.1 Service Delivery and Operations

• Creating and managing your bha99 account
• Processing deposits and withdrawals
• Providing bonuses, cashback, and promotional offers
• Ensuring benefits under the VIP Bronze, Silver, and Gold programs
• Maintaining game history and transaction records

3.2 Identity Verification and Security

• Confirming account ownership and preventing fraudulent activity
• Preventing access by minors (under 21 years of age)
• Preventing multiple account creation and money laundering
• Monitoring unusual transaction or login activity

3.3 Communication and Support

• Responding to your support requests
• Informing you about important account updates or policy changes
• Sending promotional emails or messages with your consent

3.4 Platform Improvement

• Analyzing and improving the user experience
• Identifying and resolving technical issues
• Planning new features and game categories

Cookies and Tracking Technologies

bha99 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security.
• Functional cookies: Used to remember your language preferences and settings.
• Analytics cookies: Used to understand which pages are most visited — this data is anonymous.

You can disable cookies through your browser settings, though some services may not function properly as a result.

Information Sharing and Third Parties

bha99 does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the following specific situations:

5.1 Service Provider Partners

Only the necessary information is shared with our payment gateways (bKash, Nagad, Rocket, bank transfer) and technology infrastructure providers. We have strict confidentiality agreements with these partners.

5.2 Game Providers

Minimal gameplay-related information may be exchanged with game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe, which is essential for the proper operation of games.

5.3 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from law enforcement agencies, or applicable legal requirements.

5.4 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user information may pass to the new entity — however, they will be bound by the same terms of this privacy policy.

Data Security Measures

bha99 applies industry-standard technical and organizational measures to protect your personal and financial information.

• All data transmissions are secured with SSL (Secure Socket Layer) encryption technology
• Sensitive financial information is stored with AES-256 encryption
• Regular security audits and vulnerability assessments are conducted
• Staff access to data is managed through role-based access controls
• Automated monitoring systems are active to detect suspicious login activity
• Two-Factor Authentication is available

However, no method on the internet is 100% secure. We are committed to ensuring the highest level of protection, but a guarantee of complete security is not possible. It is your responsibility to keep your account password confidential and to report any suspicious activity to us immediately.

Data Retention Period

bha99 retains your personal information only for as long as it is necessary. The retention period depends on the type and purpose of the information:

• Active account information: for as long as the account remains active
• Financial transaction records: in accordance with applicable legal requirements (typically 5–7 years)
• Closed account information: up to 3 years from the date of closure
• Support communication records: up to 1 year after the issue is resolved
• Cookie data: based on expiry — session cookies are deleted when the browser is closed

Once the set period has ended, information is securely deleted or anonymized.

Your Rights

As a bha99 user, you have the following rights regarding your own information:

8.1 Right to Access

You may request at any time to know what information we hold about you.

8.2 Right to Rectification

If any of your personal information is inaccurate, you may request that it be corrected. Identity verification may be required to change core account information.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may be required to be retained due to legal or regulatory obligations.

8.4 Right to Restrict Processing

You may request that the use of your information be restricted for specific purposes, particularly in the case of marketing communications.

8.5 Right to Data Portability

You may request your account and transaction information in a structured format.

To exercise these rights, contact our support team via 24/7 live chat or email.

Protection of Children and Minors

bha99 services are strictly for those aged 21 and above. We do not intentionally collect any information from minors.

If we are informed that a minor has created an account, we will immediately close that account and delete the associated information. If you suspect that a minor is using our platform, please contact us.

Marketing Communications and Withdrawal of Consent

bha99 will not send you promotional messages without your explicit consent. This consent is obtained from you at the time of account registration.

To stop receiving marketing messages, you may use the "Unsubscribe" link at the bottom of any email, or send a request directly to our live chat support. Even after withdrawing consent, important account-related messages (transaction confirmations, security alerts) will continue to be sent.

Policy Changes and Updates

bha99 reserves the right to revise and update this privacy policy from time to time. If significant changes are made to the policy, we will notify you by any of the following means:

• A notification will be sent to your registered email
• A notification will be displayed when you log in to the platform
• The "Last Updated" date at the top of this page will be changed

Continuing to use the platform after changes are published will be considered as your acceptance of the revised policy. You are advised to visit this page regularly.

Applicable Law & Jurisdiction

Internationally recognized data protection principles have been followed in drafting and implementing this privacy policy. bha99 adheres to the principles of fair data collection, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality.

If any dispute arises regarding the interpretation or application of this policy, both parties will first attempt to resolve it through discussion. If a resolution cannot be reached through discussion, the matter will be settled in accordance with applicable law.